---
title: IEG4 Insights | service design
description: service design |
---
[](https://www.ieg4.com/)
# IEG4 Insights
## [Bridging the Digital Divide: Strategies for Encouraging Digital Inclusion](https://blog.ieg4.com/insights/bridging-the-digital-divide)
Posted by [Peter Banahan](https://blog.ieg4.com/insights/author/peter-banahan) on May 13, 2024 10:45:23 AM
[.png) ](https://blog.ieg4.com/insights/bridging-the-digital-divide)
*`7 million households are without broadband or mobile internet access. Rising living costs have exacerbated this issue, resulting in 1 million people scaling back or entirely cancelling their internet services in the last year...'*
[Read More](https://blog.ieg4.com/insights/bridging-the-digital-divide)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/bridging-the-digital-divide#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [automation](https://blog.ieg4.com/insights/tag/automation), [service design](https://blog.ieg4.com/insights/tag/service-design), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [Innovation](https://blog.ieg4.com/insights/tag/innovation), [Customer Success](https://blog.ieg4.com/insights/tag/customer-success)
## [The right investment: How to efficiently implement Continuing Healthcare](https://blog.ieg4.com/insights/how-to-efficiently-implement-continuing-healthcare)
Posted by [Jackie Gill](https://blog.ieg4.com/insights/author/jackie-gill) on Apr 3, 2024 2:54:17 PM
[.png) ](https://blog.ieg4.com/insights/how-to-efficiently-implement-continuing-healthcare)
*`When it comes to ensuring that people with complex health needs receive the best care after being looked after in a hospital setting, having a joined-up Continuing Healthcare process (CHC) is essential. And yet, about half of the Integrated Care Boards (ICBs) in England fall short of the 28-day deadline for arranging Continuing Healthcare for patients'. IEG4's CHC Product Manager Jackie Gill discusses how to efficiently implement Continuing Healthcare*
[Read More](https://blog.ieg4.com/insights/how-to-efficiently-implement-continuing-healthcare)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/how-to-efficiently-implement-continuing-healthcare#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [automation](https://blog.ieg4.com/insights/tag/automation), [service design](https://blog.ieg4.com/insights/tag/service-design), [Continuing Healthcare](https://blog.ieg4.com/insights/tag/continuing-healthcare), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [Innovation](https://blog.ieg4.com/insights/tag/innovation)
## [Understanding NPS Impact in the Public Sector: A Guide for Customers and Stakeholders](https://blog.ieg4.com/insights/understanding-nps-implications-for-the-public-sector)
Posted by [Peter Banahan](https://blog.ieg4.com/insights/author/peter-banahan) on Mar 20, 2024 4:13:47 PM
[%20(1).png) ](https://blog.ieg4.com/insights/understanding-nps-implications-for-the-public-sector)
*`In today's digitally-driven and dynamic landscape of the public sector, understanding and leveraging customer feedback is pivotal for continuous improvement and ongoing innovation. IEG4's Customer Success Director Peter Banahan discusses how a Net Promote Score can shape improvements...'*
[Read More](https://blog.ieg4.com/insights/understanding-nps-implications-for-the-public-sector)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/understanding-nps-implications-for-the-public-sector#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [automation](https://blog.ieg4.com/insights/tag/automation), [service design](https://blog.ieg4.com/insights/tag/service-design), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [Innovation](https://blog.ieg4.com/insights/tag/innovation), [Customer Success](https://blog.ieg4.com/insights/tag/customer-success)
## [How Scottish Councils can protect public services in the face of economic challenges.](https://blog.ieg4.com/insights/protecting-public-services-scottish-councils)
Posted by [Sally Riley](https://blog.ieg4.com/insights/author/sally-riley) on Jan 8, 2024 3:42:43 PM
[ ](https://blog.ieg4.com/insights/protecting-public-services-scottish-councils)
*`In today's rapidly evolving economic landscape, Scottish Councils stand at a crucial crossroads. Presented with a unique opportunity to both safeguard essential public services whilst supporting their stakeholders amidst financial constraints', IEG4's Business Development Manager Sally Riley discusses what strategies can be considered...*
[Read More](https://blog.ieg4.com/insights/protecting-public-services-scottish-councils)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/protecting-public-services-scottish-councils#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [automation](https://blog.ieg4.com/insights/tag/automation), [service design](https://blog.ieg4.com/insights/tag/service-design), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [Innovation](https://blog.ieg4.com/insights/tag/innovation)
## [Messaging Dinosaurs...](https://blog.ieg4.com/insights/messaging-dinosaurs)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Mar 3, 2021 2:00:00 PM
[ ](https://blog.ieg4.com/insights/messaging-dinosaurs)
John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?
[Read More](https://blog.ieg4.com/insights/messaging-dinosaurs)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/messaging-dinosaurs#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [onevu](https://blog.ieg4.com/insights/tag/onevu), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [Public Services of the Future - What will they look like for Citizens?](https://blog.ieg4.com/insights/public-services-of-the-future)
Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Dec 2, 2020 10:54:00 AM
[.jpg) ](https://blog.ieg4.com/insights/public-services-of-the-future)
**Paul Tomlinson of IEG4 explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.**
[Read More](https://blog.ieg4.com/insights/public-services-of-the-future)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/public-services-of-the-future#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Collaboration - How We Promote Collaboration and Drive Innovation](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
Posted by [John Jervis](https://blog.ieg4.com/insights/author/john-jervis) on Oct 21, 2020 10:53:00 AM
[.jpg) ](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
**John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration**
[Read More](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Catalysts for Change: New Technologies Transforming Public Services](https://blog.ieg4.com/insights/catalysts-for-change)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Sep 15, 2020 10:53:00 AM
[-3.png) ](https://blog.ieg4.com/insights/catalysts-for-change)
**John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.**
[Read More](https://blog.ieg4.com/insights/catalysts-for-change)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/catalysts-for-change#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [A New Normal - Supporting Public Services in a Post-COVID World](https://blog.ieg4.com/insights/new-normal)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Aug 24, 2020 10:49:00 AM
[.jpg) ](https://blog.ieg4.com/insights/new-normal)
**John McMahon of IEG4 explores how Interconnected digital ‘engines’ that provide common functions are the future of local government service delivery.**
[Read More](https://blog.ieg4.com/insights/new-normal)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/new-normal#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Design Matters - Mobile](https://blog.ieg4.com/insights/design-matters-mobile)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Jun 29, 2020 8:30:00 AM
[.png) ](https://blog.ieg4.com/insights/design-matters-mobile)
When the iPhone was introduced you could comfortably access the entirety of the screen with one hand. But with the invent of phablets (massive phones) it has become near impossible to reach the entirety of the screen. The following illustrates the thumb reach of users on large phones and the ergonomic reality of using it with one hand:
[Read More](https://blog.ieg4.com/insights/design-matters-mobile)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/design-matters-mobile#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [service design](https://blog.ieg4.com/insights/tag/service-design), [onevu](https://blog.ieg4.com/insights/tag/onevu), [edesigner](https://blog.ieg4.com/insights/tag/edesigner), [mobile-first](https://blog.ieg4.com/insights/tag/mobile-first)
[All posts](https://blog.ieg4.com/insights/all) [Next](https://blog.ieg4.com/insights/tag/service-design/page/2)
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