IEG4 Insights

Collaboration - How Will We Promote Collaboration and Drive Innovation?

Posted by John Jervis on Oct 21, 2020 10:53:00 AM

John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration

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Topics: digital local government, digital transformation, service design, covid-19

Catalysts for Change - What Emerging Technologies will be Most Important in Transforming Public Service Delivery?

Posted by John McMahon on Sep 15, 2020 10:53:00 AM

John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.

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Topics: digital local government, digital transformation, service design, covid-19

A New Normal - How Will the Tech Sector Continue to Support Public Services in a Post-COVID World?

Posted by John McMahon on Aug 24, 2020 10:49:00 AM

John McMahon of IEG4 explores how Interconnected digital ‘engines’ that provide common functions are the future of local government service delivery.

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Topics: digital local government, digital transformation, service design, covid-19

Design Matters - Mobile

Posted by John McMahon on Jun 29, 2020 8:30:00 AM

When the iPhone was introduced you could comfortably access the entirety of the screen with one hand. But with the invent of phablets (massive phones) it has become near impossible to reach the entirety of the screen. The following illustrates the thumb reach of users on large phones and the ergonomic reality of using it with one hand:

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Topics: digital transformation, software, service design, onevu, edesigner, mobile-first

Keeping the Concessionary Travel Application Process Moving During Lockdown

Posted by Keith Lowe on Jun 17, 2020 10:52:00 AM

In light of Covid-19, one of the biggest challenges faced by local authorities in determining a citizen’s eligibility for a Blue Badge or a Freedom Pass is the inability to have a face-to-face assessment. 

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Topics: digital local government, digital transformation, service design, covid-19, concessionary travel

Platforms and Potholes

Posted by John McMahon on Jun 8, 2020 10:30:00 AM

Recently, we wrote about how we had provided a platform-based approach to capturing geolocation-based issues within our forms builder solution, eDesigner.

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Topics: digital local government, digital transformation, lgaap, service design, geo-location

DEVS, Digital Engines and the new normal in public sector digital

Posted by John McMahon on May 12, 2020 2:36:52 PM
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Topics: digital local government, digital transformation, service design, covid-19

Assets, Aggregation and No Code Data Visualisation

Posted by Andrew Cope on Apr 9, 2020 3:30:00 PM

In an earlier blog, we talked about how we enhanced our eDesigner (IEG4’s online forms builder) product to enable non-technical users to capture geo-location based incidents. This was but one of the Lego blocks we had in mind when shaping services that revolve around location.

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Topics: digital local government, digital transformation, lgaap, service design, geo-location

Data Driven Services - Data Driven Places

Posted by Paul Tomlinson on Dec 11, 2019 2:39:30 PM

Have you ever stopped to think about how simple it is to order a product and get it delivered?  

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Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location

Prevention, Orchestration, Automation

Posted by John Fawcett on Sep 20, 2019 3:44:33 PM

In the summer of 2014, a ground-breaking thing happened. 

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Topics: digital local government, benefits, digital transformation, software, revenues, service design, channel shift

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