John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration
John Jervis
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Topics: digital local government, digital transformation, service design, covid-19
In this blog, John Jervis of IEG4 looks at the importance of the business community to local government revenues and argues that effective digitisation of services will be not only attractive to business operators, but, will also offer councils new opportunities for revenue generation around improved services.
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Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess
Do you want to engage more with your citizens, yet fear that the easier you make communication, the higher the demand will be on your staff?
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Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess
Industry voice: Transformation is about continual change, and needs versatile, flexible digital tools to deliver over the long term, writes John Jervis at IEG4
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Topics: digital local government, digital transformation, software, service design, onevu
All councils do things. The same things, over and over again. What things? Well, they all:
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Topics: digital local government, digital transformation, software, lgaap, service design
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