`7 million households are without broadband or mobile internet access. Rising living costs have exacerbated this issue, resulting in 1 million people scaling back or entirely cancelling their internet services in the last year...'
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Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success
`In today's digitally-driven and dynamic landscape of the public sector, understanding and leveraging customer feedback is pivotal for continuous improvement and ongoing innovation. IEG4's Customer Success Director Peter Banahan discusses how a Net Promote Score can shape improvements...'
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Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success
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