---
title: IEG4 Insights | citizenaccess
description: citizenaccess |
---
[](https://www.ieg4.com/)
# IEG4 Insights
## [Delivering sustainable services, reducing carbon footprint and improving Customer experience: An update on Southwark's digital journey](https://blog.ieg4.com/insights/southwarks-digital-journey)
Posted by [Norman Lockie](https://blog.ieg4.com/insights/author/norman-lockie) on Apr 30, 2024 9:06:02 AM
[%20(4).jpg) ](https://blog.ieg4.com/insights/southwarks-digital-journey)
*"Automating high-volume customer interactions within Exchequer Services allows customers to readily access important information, and has meant the Council were able to reassign resources to other areas which contributed to a 22/23 in year collection improvement of 1.4% and arrears collection of £5.2m up by £2.6m from 21/22" highlights Norman Lockie, Head of Income Operations at Southwark Council*
[Read More](https://blog.ieg4.com/insights/southwarks-digital-journey)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/southwarks-digital-journey#comments-listing)
Topics: [benefits](https://blog.ieg4.com/insights/tag/benefits), [automation](https://blog.ieg4.com/insights/tag/automation), [revenues](https://blog.ieg4.com/insights/tag/revenues), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [Innovation](https://blog.ieg4.com/insights/tag/innovation), [Customer](https://blog.ieg4.com/insights/tag/customer)
## [Championing Local Well-Being: How we can create a blueprint for Social Prescribing](https://blog.ieg4.com/insights/social-prescribing-blog)
Posted by [Matt Culpin](https://blog.ieg4.com/insights/author/matt-culpin) on Apr 16, 2024 12:13:12 PM
[-1.jpg) ](https://blog.ieg4.com/insights/social-prescribing-blog)
*"In 2019 Social Prescribing was included in the NHS Long Term Plan...By integrating technology into social prescribing initiatives, organisations can enhance accessibility, improve communication and provide more efficient support to individuals seeking to improve their overall wellbeing..." discusses Matt Culpin, IEG4's Product Director *
[Read More](https://blog.ieg4.com/insights/social-prescribing-blog)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/social-prescribing-blog#comments-listing)
Topics: [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [Social Prescribing](https://blog.ieg4.com/insights/tag/social-prescribing)
## [Improving the Citizen experience on your Website](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
Posted by [Matt Culpin](https://blog.ieg4.com/insights/author/matt-culpin) on Oct 26, 2022 6:07:56 PM
[-2.png) ](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
*`It's becoming a common theme that citizens have ‘Amazon-esque’ expectations when dealing with local government and that a 'golden record' - the thread of a citizen's data through multiple supplier's databases is what Councils are wanting to achieve...' discusses Matt Culpin, IEG4's Product Director *
[Read More](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [CMS](https://blog.ieg4.com/insights/tag/cms), [API Framework](https://blog.ieg4.com/insights/tag/api-framework), [golden record](https://blog.ieg4.com/insights/tag/golden-record)
## [Messaging Dinosaurs...](https://blog.ieg4.com/insights/messaging-dinosaurs)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Mar 3, 2021 2:00:00 PM
[ ](https://blog.ieg4.com/insights/messaging-dinosaurs)
John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?
[Read More](https://blog.ieg4.com/insights/messaging-dinosaurs)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/messaging-dinosaurs#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [onevu](https://blog.ieg4.com/insights/tag/onevu), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [A Citizen-First Approach to the Blue Badge Service](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service)
Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Aug 31, 2020 10:45:00 AM
[.jpg) ](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service)
#### Local Government-as-a-Platform brings value to councils and citizens.
[Read More](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [blue badge](https://blog.ieg4.com/insights/tag/blue-badge), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [Businesses Matter (Business Rates/Commercial Waste/Licensing)](https://blog.ieg4.com/insights/businesses-matter)
Posted by [John Jervis](https://blog.ieg4.com/insights/author/john-jervis) on Mar 12, 2020 2:40:55 PM
[.png) ](https://blog.ieg4.com/insights/businesses-matter)
#### In this blog, John Jervis of IEG4 looks at the importance of the business community to local government revenues and argues that effective digitisation of services will be not only attractive to business operators, but, will also offer councils new opportunities for revenue generation around improved services.
[Read More](https://blog.ieg4.com/insights/businesses-matter)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/businesses-matter#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [Data Driven Services - Data Driven Places](https://blog.ieg4.com/insights/data-driven-services)
Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Dec 11, 2019 2:39:30 PM
[.png) ](https://blog.ieg4.com/insights/data-driven-services)
Have you ever stopped to think about how simple it is to order a product and get it delivered?
[Read More](https://blog.ieg4.com/insights/data-driven-services)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/data-driven-services#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [lgaap](https://blog.ieg4.com/insights/tag/lgaap), [service design](https://blog.ieg4.com/insights/tag/service-design), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [geo-location](https://blog.ieg4.com/insights/tag/geo-location)
## [Stopping Duplicate Tasks & Increasing Citizen Engagement](https://blog.ieg4.com/insights/stopping-duplicate-tasks-and-increasing-citizen-engagement)
Posted by [John Jervis](https://blog.ieg4.com/insights/author/john-jervis) on Nov 8, 2019 8:59:47 AM
[.png) ](https://blog.ieg4.com/insights/stopping-duplicate-tasks-and-increasing-citizen-engagement)
**Do you want to engage more with your citizens, yet fear that the easier you make communication, the higher the demand will be on your staff? **
[Read More](https://blog.ieg4.com/insights/stopping-duplicate-tasks-and-increasing-citizen-engagement)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/stopping-duplicate-tasks-and-increasing-citizen-engagement#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [They Ask, You Answer - Using an Outcome-Based Approach](https://blog.ieg4.com/insights/they-ask-you-answer)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Nov 4, 2019 9:24:29 AM
[.png) ](https://blog.ieg4.com/insights/they-ask-you-answer)
### **Why bother with Master Data Management?**
For organisations engaged with customers around many different interconnected products on a regular basis, it makes commercial sense to invest in developing a single view of the customer across legacy infrastructure. Particularly when information in each silo needs to be understood in order to make effective business decisions.
[Read More](https://blog.ieg4.com/insights/they-ask-you-answer)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/they-ask-you-answer#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [Proactive Prevention - Personalisation Through Assessment](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment)
Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Oct 25, 2019 9:12:28 AM
[.jpg) ](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment)
#### The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone. The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic.
[Read More](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
[All posts](https://blog.ieg4.com/insights/all) [Next](https://blog.ieg4.com/insights/tag/citizenaccess/page/2)
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