IEG4 Insights

Paul Tomlinson of IEG4 explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.

Topics: digital local government, digital transformation, service design, covid-19

Local Government-as-a-Platform brings value to councils and citizens.

Topics: digital transformation, software, blue badge, channel shift, customerengagement, citizenaccess

Have you ever stopped to think about how simple it is to order a product and get it delivered?  

Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location

There is no doubt that the continuing use of paper-based / spreadsheet processes in the area of Continuing Healthcare Assessments (CHC) causes delay to the process. As recently reported in The Times, more than 2,500 people have been waiting more than the 28-day time limit for an assessment, with a quarter of those having waited for more than six months.

Topics: digital local government, digital transformation, Health & Social care, Continuing Healthcare, CHC2DST

The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone.  The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic. 

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

We have our efforts upside down

In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK.  However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Industry voice: Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience, says IEG4’s Paul Tomlinson

IEG4 is working with five trailblazing clinical commissioning groups (CCGs) to digitise and automate the process of helping people move from hospital to other settings where they can be assessed to ensure that their continuing health care needs are met.

Topics: digital transformation, software, Health & Social care, service design, Continuing Healthcare

Topics: digital local government, digital transformation, software, lgaap, service design, edesigner

Paul Tomlinson, CEO and Founder of IEG4 Limited, techUK Local Public Services Committee Chair, continues to argue that technology is not the inhibiting factor in the delivery of Place-based Care.  Rather, it’s politics, people and perfectionism that are stifling.

Topics: digital local government, digital transformation, Health & Social care

Paul Tomlinson, CEO and Founder of IEG4 Limited, TechUK Local Public Services Committee Chair, argues that technology is not the inhibiting factor in the delivery of Place-Based Care.  Rather, it’s politics, people and perfectionism that are stifling progress.

Topics: digital local government, digital transformation, Health & Social care