--- title: IEG4 Insights | Paul Tomlinson description: IT industry for over 20 years strong Hardware, Software and Networking Knowledge. Sales and General Management. Detailed management and construction of large commercial contracts. Thorough understanding of Public Sector organisations --- [![](https://assets.website-files.com/5cdd2f3895678d7fa3f44fec/5cdd38ef95678d5856f4949f_IEG4-logo.svg)](https://www.ieg4.com/) # IEG4 Insights ## Paul Tomlinson ![Paul Tomlinson](https://blog.ieg4.com/hubfs/PT%20color.jpg) IT industry for over 20 years strong Hardware, Software and Networking Knowledge. Sales and General Management. Detailed management and construction of large commercial contracts. Thorough understanding of Public Sector organisations Find me on: ### Recent Posts ## [Public Services of the Future - What will they look like for Citizens?](https://blog.ieg4.com/insights/public-services-of-the-future) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Dec 2, 2020 10:54:00 AM [![](https://blog.ieg4.com/hubfs/Blog%20Featured%20Images%20%20(26).jpg) ](https://blog.ieg4.com/insights/public-services-of-the-future) **Paul Tomlinson of IEG4 explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.** [Read More](https://blog.ieg4.com/insights/public-services-of-the-future) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/public-services-of-the-future#comments-listing) Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19) ## [A Citizen-First Approach to the Blue Badge Service](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Aug 31, 2020 10:45:00 AM [![Blog Featured Images (15)](https://blog.ieg4.com/hubfs/Blog%20Featured%20Images%20%20(15).jpg) ](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service) #### Local Government-as-a-Platform brings value to councils and citizens. [Read More](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/a-citizen-first-approach-to-the-blue-badge-service#comments-listing) Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [blue badge](https://blog.ieg4.com/insights/tag/blue-badge), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess) ## [Data Driven Services - Data Driven Places](https://blog.ieg4.com/insights/data-driven-services) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Dec 11, 2019 2:39:30 PM [![Blog Featured Images (7)](https://blog.ieg4.com/hubfs/Blog%20Featured%20Images%20%20(7).png) ](https://blog.ieg4.com/insights/data-driven-services) Have you ever stopped to think about how simple it is to order a product and get it delivered?   [Read More](https://blog.ieg4.com/insights/data-driven-services) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/data-driven-services#comments-listing) Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [lgaap](https://blog.ieg4.com/insights/tag/lgaap), [service design](https://blog.ieg4.com/insights/tag/service-design), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [geo-location](https://blog.ieg4.com/insights/tag/geo-location) ## [Increased Dignity Through Digital Processes](https://blog.ieg4.com/insights/increased-dignity-through-digital-processes) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Nov 13, 2019 9:47:44 AM [![Blog Featured Images (5)](https://blog.ieg4.com/hubfs/Blog%20Featured%20Images%20%20(5).png) ](https://blog.ieg4.com/insights/increased-dignity-through-digital-processes) There is no doubt that the continuing use of paper-based / spreadsheet processes in the area of Continuing Healthcare Assessments (CHC) causes delay to the process. As recently reported in **The Times**, more than 2,500 people have been waiting more than the 28-day time limit for an assessment, with a **quarter **of those having waited for more **than six months**. [Read More](https://blog.ieg4.com/insights/increased-dignity-through-digital-processes) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/increased-dignity-through-digital-processes#comments-listing) Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care), [Continuing Healthcare](https://blog.ieg4.com/insights/tag/continuing-healthcare), [CHC2DST](https://blog.ieg4.com/insights/tag/chc2dst) ## [Proactive Prevention - Personalisation Through Assessment](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Oct 25, 2019 9:12:28 AM [![Blog Featured Images (10)](https://blog.ieg4.com/hubfs/Blog%20Featured%20Images%20%20(10).jpg) ](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment) #### The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone.  The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic.  [Read More](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/proactive-prevention-personalisation-through-assessment#comments-listing) Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess) ## [Taking Service Directories Mainstream](https://blog.ieg4.com/insights/taking-service-directories-mainstream) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Oct 18, 2019 1:53:21 PM [![Blog Featured Images (9)](https://blog.ieg4.com/hubfs/Blog%20Featured%20Images%20%20(9).jpg) ](https://blog.ieg4.com/insights/taking-service-directories-mainstream) ### **We have our efforts upside down** In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK.  However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them. [Read More](https://blog.ieg4.com/insights/taking-service-directories-mainstream) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/taking-service-directories-mainstream#comments-listing) Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess) ## [Digitising continuing healthcare from hospital to home](https://blog.ieg4.com/insights/digitising-continuing-healthcare-from-hospital-to-home) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Aug 19, 2019 2:19:38 PM [![Digitising continuing healthcare from hospital to home](https://blog.ieg4.com/hubfs/Digitising%20continuing%20healthcare%20from%20hospital%20to%20home.jpg) ](https://blog.ieg4.com/insights/digitising-continuing-healthcare-from-hospital-to-home) #### Industry voice: Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience, says IEG4’s Paul Tomlinson IEG4 is working with five trailblazing clinical commissioning groups (CCGs) to digitise and automate the process of helping people move from hospital to other settings where they can be assessed to ensure that their continuing health care needs are met. [Read More](https://blog.ieg4.com/insights/digitising-continuing-healthcare-from-hospital-to-home) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/digitising-continuing-healthcare-from-hospital-to-home#comments-listing) Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care), [service design](https://blog.ieg4.com/insights/tag/service-design), [Continuing Healthcare](https://blog.ieg4.com/insights/tag/continuing-healthcare) ## [Integrating online forms through a common core](https://blog.ieg4.com/insights/integrating-online-forms-through-a-common-core) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Aug 19, 2019 2:16:38 PM #### Industry voice: Paul Tomlinson, managing director of IEG4, explains how common frameworks combined with flexible design functions support the base enablers of digital transformation Local authorities in the UK are as diverse as the communities they serve. From unitaries to counties, cities to rural districts, each has their own unique take on structure, political leadership and culture. [Read More](https://blog.ieg4.com/insights/integrating-online-forms-through-a-common-core) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/integrating-online-forms-through-a-common-core#comments-listing) Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [lgaap](https://blog.ieg4.com/insights/tag/lgaap), [service design](https://blog.ieg4.com/insights/tag/service-design), [edesigner](https://blog.ieg4.com/insights/tag/edesigner) ## [Part 2: Is social care broken? Will place based help?](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care-part2) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Apr 5, 2019 12:43:57 PM [![Featured image](https://blog.ieg4.com/hubfs/Featured%20image.jpg) ](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care-part2) **Paul Tomlinson, CEO and Founder of IEG4 Limited**, **t****echUK Local Public Services Committee Chair, **continues to argue that technology is not the inhibiting factor in the delivery of Place-based Care.  Rather, it’s politics, people and perfectionism that are stifling. [Read More](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care-part2) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care-part2#comments-listing) Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care) ## [Politics, people and perfectionism stifling place-based care](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care) Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Mar 29, 2019 4:29:21 PM [![Featured image](https://blog.ieg4.com/hubfs/Featured%20image.jpg) ](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care) **Paul Tomlinson, CEO and Founder of IEG4 Limited**, **TechUK Local Public Services Committee Chair,** argues that technology is not the inhibiting factor in the delivery of Place-Based Care.  Rather, it’s politics, people and perfectionism that are stifling progress. [Read More](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care) 2 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/politics-people-and-perfectionism-stifling-place-based-care#comments-listing) Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care) [All posts](https://blog.ieg4.com/insights/all) ## Insights. Information. Innovation. We don’t want you to miss out. Sharing our thoughts, insights, experience and knowledge is what we do and we want you to be part of it.  We also want to hear what you have to share.  Through our insights we hope to: - Keep you updated - Keep you interested ### Subscribe Here! Enabling a digital society ##### Address IEG4 Ltd. 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