IEG4 Insights

Increased Dignity Through Digital Processes

Posted by Paul Tomlinson on Nov 13, 2019 9:47:44 AM

There is no doubt that the continuing use of paper-based / spreadsheet processes in the area of Continuing Healthcare Assessments (CHC) causes delay to the process. As recently reported in The Times, more than 2,500 people have been waiting more than the 28-day time limit for an assessment, with a quarter of those having waited for more than six months.

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Topics: digital local government, digital transformation, Health & Social care, Continuing Healthcare, CHC2DST

Is your customer ready to adopt innovation?

Posted by Charles MacKinnon on Nov 1, 2019 9:40:44 AM

At one of the NIA’s quarterly events, Fellow Charles MacKinnon presented on his approach to assessing whether potential customers are ready to adopt innovation. Here he shares how he uses a behaviour change model to identify opportunities that are most likely to lead to uptake. 

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Topics: digital transformation, software, Continuing Healthcare, channel shift

Digitising continuing healthcare from hospital to home

Posted by Paul Tomlinson on Aug 19, 2019 2:19:38 PM

Industry voice: Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience, says IEG4’s Paul Tomlinson

IEG4 is working with five trailblazing clinical commissioning groups (CCGs) to digitise and automate the process of helping people move from hospital to other settings where they can be assessed to ensure that their continuing health care needs are met.

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Topics: digital transformation, software, Health & Social care, service design, Continuing Healthcare

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