IEG4 Insights

`When it comes to ensuring that people with complex health needs receive the best care after being looked after in a hospital setting, having a joined-up Continuing Healthcare process (CHC) is essential. And yet, about half of the Integrated Care Boards (ICBs) in England fall short of the 28-day deadline for arranging Continuing Healthcare for patients'. IEG4's CHC Product Manager Jackie Gill discusses how to efficiently implement Continuing Healthcare

Topics: digital transformation, automation, service design, Continuing Healthcare, channel shift, customerengagement, Innovation

`In today's digitally-driven and dynamic landscape of the public sector, understanding and leveraging customer feedback is pivotal for continuous improvement and ongoing innovation.  IEG4's Customer Success Director Peter Banahan discusses how a Net Promote Score can shape improvements...'

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success

`In today's rapidly evolving economic landscape, Scottish Councils stand at a crucial crossroads. Presented with a unique opportunity to both safeguard essential public services whilst supporting their stakeholders amidst financial constraints', IEG4's Business Development Manager Sally Riley discusses what strategies can be considered...

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation

Local Government-as-a-Platform brings value to councils and citizens.

Topics: digital transformation, software, blue badge, channel shift, customerengagement, citizenaccess

In this blog, John Jervis of IEG4 looks at the importance of the business community to local government revenues and argues that effective digitisation of services will be not only attractive to business operators, but, will also offer councils new opportunities for revenue generation around improved services.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Do you want to engage more with your citizens, yet fear that the easier you make communication, the higher the demand will be on your staff?

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Why bother with Master Data Management?

For organisations engaged with customers around many different interconnected products on a regular basis, it makes commercial sense to invest in developing a single view of the customer across legacy infrastructure.  Particularly when information in each silo needs to be understood in order to make effective business decisions.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

At one of the NIA’s quarterly events, Fellow Charles MacKinnon presented on his approach to assessing whether potential customers are ready to adopt innovation. Here he shares how he uses a behaviour change model to identify opportunities that are most likely to lead to uptake. 

Topics: digital transformation, software, Continuing Healthcare, channel shift

The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone.  The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic. 

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

In this series of blogs, Marcus Devaney, Product Manager at IEG4, looks at recent improvements in central government Blue Badge application processing and the opportunity this provides for local councils to provide an integrated digital service.   

Topics: digital transformation, software, blue badge, hidden disabilities, channel shift