IEG4 Insights

IEG4's Product Manager Jackie Gill shares how digitising the Continuing Healthcare (CHC) process enhances efficiency, accuracy, and collaboration within Integrated Care Systems (ICS). Streamlining patient assessments, improving data accuracy, optimising resource management, and elevating patient experiences with a more effective, patient-centered approach delivers successful and positive outcomes for all involved. Read Jackie's blog to discover more...

Topics: Health & Social care, Continuing Healthcare, Innovation

IEG4's Product Director Matt Culpin shares insight on how Artificial Intelligence (AI) is more than just futuristic robots & complex algorithms; it's a powerful tool, from navigation apps to predictive text, that is seamlessly integrated into our daily routines. The same technology is also revolutionising local government operations and service delivery. Read his blog to discover more...

Topics: automation, Innovation, Customer, Implementation, AI

IEG4's Project Manager Nick Boyd reflects on his journey over the last 25 years within Public Sector IT, highlighting how the role has evolved over that time, going from whiteboards to cloud-based solutions and how, as part of IEG4's project management team being flexible in how implementations are approached is paramount. Read his blog to discover more...

Topics: Innovation, Customer, Implementation

`7 million households are without broadband or mobile internet access. Rising living costs have exacerbated this issue, resulting in 1 million people scaling back or entirely cancelling their internet services in the last year...'

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success

"Automating high-volume customer interactions within Exchequer Services allows customers to readily access important information, and has meant the Council were able to reassign resources to other areas which contributed to a 22/23 in year collection improvement of 1.4% and arrears collection of £5.2m up by £2.6m from 21/22"  highlights Norman Lockie, Head of Income Operations at Southwark Council

Topics: benefits, automation, revenues, citizenaccess, Innovation, Customer

`When it comes to ensuring that people with complex health needs receive the best care after being looked after in a hospital setting, having a joined-up Continuing Healthcare process (CHC) is essential. And yet, about half of the Integrated Care Boards (ICBs) in England fall short of the 28-day deadline for arranging Continuing Healthcare for patients'. IEG4's CHC Product Manager Jackie Gill discusses how to efficiently implement Continuing Healthcare

Topics: digital transformation, automation, service design, Continuing Healthcare, channel shift, customerengagement, Innovation

`In today's digitally-driven and dynamic landscape of the public sector, understanding and leveraging customer feedback is pivotal for continuous improvement and ongoing innovation.  IEG4's Customer Success Director Peter Banahan discusses how a Net Promote Score can shape improvements...'

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success

`In today's rapidly evolving economic landscape, Scottish Councils stand at a crucial crossroads. Presented with a unique opportunity to both safeguard essential public services whilst supporting their stakeholders amidst financial constraints', IEG4's Business Development Manager Sally Riley discusses what strategies can be considered...

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation