`When it comes to ensuring that people with complex health needs receive the best care after being looked after in a hospital setting, having a joined-up Continuing Healthcare process (CHC) is essential. And yet, about half of the Integrated Care Boards (ICBs) in England fall short of the 28-day deadline for arranging Continuing Healthcare for patients'. IEG4's CHC Product Manager Jackie Gill discusses how to efficiently implement Continuing Healthcare
The right investment: How to efficiently implement Continuing Healthcare
Topics: digital transformation, automation, service design, Continuing Healthcare, channel shift, customerengagement, Innovation
Understanding NPS Impact in the Public Sector: A Guide for Customers and Stakeholders
`In today's digitally-driven and dynamic landscape of the public sector, understanding and leveraging customer feedback is pivotal for continuous improvement and ongoing innovation. IEG4's Customer Success Director Peter Banahan discusses how a Net Promote Score can shape improvements...'
Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success
How Scottish Councils can protect public services in the face of economic challenges.
`In today's rapidly evolving economic landscape, Scottish Councils stand at a crucial crossroads. Presented with a unique opportunity to both safeguard essential public services whilst supporting their stakeholders amidst financial constraints', IEG4's Business Development Manager Sally Riley discusses what strategies can be considered...
Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation