IEG4 Insights

Keeping the Concessionary Travel Application Process Moving During Lockdown

Posted by Keith Lowe on Jun 17, 2020 10:52:00 AM

In light of Covid-19, one of the biggest challenges faced by local authorities in determining a citizen’s eligibility for a Blue Badge or a Freedom Pass is the inability to have a face-to-face assessment. 

Read More

Topics: digital local government, digital transformation, service design, covid-19, concessionary travel

Platforms and Potholes

Posted by John McMahon on Jun 8, 2020 10:30:00 AM

Recently, we wrote about how we had provided a platform-based approach to capturing geolocation-based issues within our forms builder solution, eDesigner.

Read More

Topics: digital local government, digital transformation, lgaap, service design, geo-location

DEVS, Digital Engines and the new normal in public sector digital

Posted by John McMahon on May 12, 2020 2:36:52 PM
Read More

Topics: digital local government, digital transformation, service design, covid-19

Assets, Aggregation and No Code Data Visualisation

Posted by Andrew Cope on Apr 9, 2020 3:30:00 PM

In an earlier blog, we talked about how we enhanced our eDesigner (IEG4’s online forms builder) product to enable non-technical users to capture geo-location based incidents. This was but one of the Lego blocks we had in mind when shaping services that revolve around location.

Read More

Topics: digital local government, digital transformation, lgaap, service design, geo-location

Data Driven Services - Data Driven Places

Posted by Paul Tomlinson on Dec 11, 2019 2:39:30 PM

Have you ever stopped to think about how simple it is to order a product and get it delivered?  

Read More

Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location

Increased Dignity Through Digital Processes

Posted by Paul Tomlinson on Nov 13, 2019 9:47:44 AM

There is no doubt that the continuing use of paper-based / spreadsheet processes in the area of Continuing Healthcare Assessments (CHC) causes delay to the process. As recently reported in The Times, more than 2,500 people have been waiting more than the 28-day time limit for an assessment, with a quarter of those having waited for more than six months.

Read More

Topics: digital local government, digital transformation, Health & Social care, Continuing Healthcare, CHC2DST

Opening doors and unlocking the potential of better customer service

Posted by Jackie Gill on Oct 4, 2019 9:57:26 AM

Imagine, as a local authority citizen, walking down a corridor where each door relates to a page shown every time a hyperlink is clicked, that potentially leads you to the information you require.

Read More

Topics: digital local government, digital transformation, software, personalisation, onevu, channel shift, citizenaccess

Prevention, Orchestration, Automation

Posted by John Fawcett on Sep 20, 2019 3:44:33 PM

In the summer of 2014, a ground-breaking thing happened. 

Read More

Topics: digital local government, benefits, digital transformation, software, revenues, service design, channel shift

Closing the digital loop

Posted by Andrew Cope on Aug 19, 2019 2:39:13 PM

One of the joys of working in product management is solving problems; particularly tricky ones. The challenge presented to us by the Digital Manager at 3C Shared Services*, Joe Bedingfield, was to enable his team to be able to:

Read More

Topics: digital local government, digital transformation, software, onevu, edesigner, channel shift

How can you measure the success of digital services in local government?

Posted by Marcus Devaney on Aug 19, 2019 2:29:25 PM

"For every action, there is an equal and opposite reaction.” Isaac Newton penned his Third Law in the year 1687, and it’s fair to say he was not considering its relevance to digital transformation which would happen some 330 years later. But such is the use-case agnostic nature of this law that it very much holds true in the case of digital transformation in the public sector today.

Read More

Topics: digital local government, digital transformation, automation, personalisation, service design, onevu

Insights. Information. Innovation.

We don’t want you to miss out.

Sharing our thoughts, insights, experience and knowledge is what we do and we want you to be part of it.  We also want to hear what you have to share. 

Through our insights we hope to:

  • Keep you updated
  • Keep you interested

Subscribe Here!