---
title: IEG4 Insights | digital local government
description: digital local government |
---
[](https://www.ieg4.com/)
# IEG4 Insights
## [Improving the Citizen experience on your Website](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
Posted by [Matt Culpin](https://blog.ieg4.com/insights/author/matt-culpin) on Oct 26, 2022 6:07:56 PM
[-2.png) ](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
*`It's becoming a common theme that citizens have ‘Amazon-esque’ expectations when dealing with local government and that a 'golden record' - the thread of a citizen's data through multiple supplier's databases is what Councils are wanting to achieve...' discusses Matt Culpin, IEG4's Product Director *
[Read More](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [CMS](https://blog.ieg4.com/insights/tag/cms), [API Framework](https://blog.ieg4.com/insights/tag/api-framework), [golden record](https://blog.ieg4.com/insights/tag/golden-record)
## [Right To Buy - Complexity made simple with digital transformation](https://blog.ieg4.com/insights/right-to-buy)
Posted by [Jackie Gill](https://blog.ieg4.com/insights/author/jackie-gill) on Jan 31, 2022 10:28:11 AM
[ ](https://blog.ieg4.com/insights/right-to-buy)
*Enabling a digital approach in response to the Right to Buy scheme offers great potential to simplify the current complex and lengthy process - discusses Jackie Gill, IEG4’s Product Manager*
Right to Buy has been a pathway for people living in council-owned properties to purchase their homes since the scheme was passed in the 1980 Housing Act. It offers a more affordable house price and it has proven incredibly popular.
[Read More](https://blog.ieg4.com/insights/right-to-buy)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/right-to-buy#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [automation](https://blog.ieg4.com/insights/tag/automation), [lgaap](https://blog.ieg4.com/insights/tag/lgaap), [edesigner](https://blog.ieg4.com/insights/tag/edesigner)
## [Public Services of the Future - What will they look like for Citizens?](https://blog.ieg4.com/insights/public-services-of-the-future)
Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Dec 2, 2020 10:54:00 AM
[.jpg) ](https://blog.ieg4.com/insights/public-services-of-the-future)
**Paul Tomlinson of IEG4 explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.**
[Read More](https://blog.ieg4.com/insights/public-services-of-the-future)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/public-services-of-the-future#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Collaboration - How We Promote Collaboration and Drive Innovation](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
Posted by [John Jervis](https://blog.ieg4.com/insights/author/john-jervis) on Oct 21, 2020 10:53:00 AM
[.jpg) ](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
**John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration**
[Read More](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Catalysts for Change: New Technologies Transforming Public Services](https://blog.ieg4.com/insights/catalysts-for-change)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Sep 15, 2020 10:53:00 AM
[-3.png) ](https://blog.ieg4.com/insights/catalysts-for-change)
**John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.**
[Read More](https://blog.ieg4.com/insights/catalysts-for-change)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/catalysts-for-change#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [A New Normal - Supporting Public Services in a Post-COVID World](https://blog.ieg4.com/insights/new-normal)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Aug 24, 2020 10:49:00 AM
[.jpg) ](https://blog.ieg4.com/insights/new-normal)
**John McMahon of IEG4 explores how Interconnected digital ‘engines’ that provide common functions are the future of local government service delivery.**
[Read More](https://blog.ieg4.com/insights/new-normal)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/new-normal#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Keeping the Lockdown Concessionary Travel Application Process Moving](https://blog.ieg4.com/insights/concessionary-travel-blog)
Posted by [Keith Lowe](https://blog.ieg4.com/insights/author/keith-lowe) on Jun 17, 2020 10:52:00 AM
[.jpg) ](https://blog.ieg4.com/insights/concessionary-travel-blog)
In light of Covid-19, one of the biggest challenges faced by local authorities in determining a citizen’s eligibility for a Blue Badge or a Freedom Pass is the inability to have a face-to-face assessment.
[Read More](https://blog.ieg4.com/insights/concessionary-travel-blog)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/concessionary-travel-blog#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19), [concessionary travel](https://blog.ieg4.com/insights/tag/concessionary-travel)
## [Platforms and Potholes](https://blog.ieg4.com/insights/platforms-and-potholes)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Jun 8, 2020 10:30:00 AM
[.png) ](https://blog.ieg4.com/insights/platforms-and-potholes)
Recently, we wrote about how we had provided a platform-based approach to capturing geolocation-based issues within our forms builder solution, [eDesigner](https://www.ieg4.com/edesigner).
[Read More](https://blog.ieg4.com/insights/platforms-and-potholes)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/platforms-and-potholes#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [lgaap](https://blog.ieg4.com/insights/tag/lgaap), [service design](https://blog.ieg4.com/insights/tag/service-design), [geo-location](https://blog.ieg4.com/insights/tag/geo-location)
## [DEVS, Digital Engines and the new normal in public sector digital](https://blog.ieg4.com/insights/devs-and-digital-engines)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on May 12, 2020 2:36:52 PM
[.png) ](https://blog.ieg4.com/insights/devs-and-digital-engines)
[Read More](https://blog.ieg4.com/insights/devs-and-digital-engines)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/devs-and-digital-engines#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Assets, Aggregation and No Code Data Visualisation](https://blog.ieg4.com/insights/assets-aggregation-and-no-code-visualisation)
Posted by [Andrew Cope](https://blog.ieg4.com/insights/author/andrew-cope) on Apr 9, 2020 3:30:00 PM
[.png) ](https://blog.ieg4.com/insights/assets-aggregation-and-no-code-visualisation)
In [an earlier blog](https://blog.ieg4.com/insights/think-differently-location-location-location), we talked about how we enhanced our [eDesigner](https://www.ieg4.com/edesigner) (IEG4’s online forms builder) product to enable non-technical users to capture geo-location based incidents. This was but one of the Lego blocks we had in mind when shaping services that revolve around [location](https://www.ieg4.com/local-government-as-a-platform#Challenge-4).
[Read More](https://blog.ieg4.com/insights/assets-aggregation-and-no-code-visualisation)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/assets-aggregation-and-no-code-visualisation#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [lgaap](https://blog.ieg4.com/insights/tag/lgaap), [service design](https://blog.ieg4.com/insights/tag/service-design), [geo-location](https://blog.ieg4.com/insights/tag/geo-location)
[All posts](https://blog.ieg4.com/insights/all) [Next](https://blog.ieg4.com/insights/tag/digital-local-government/page/2)
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