IEG4 Insights

Paul Tomlinson, CEO and Founder of IEG4 Limited, techUK Local Public Services Committee Chair, continues to argue that technology is not the inhibiting factor in the delivery of Place-based Care.  Rather, it’s politics, people and perfectionism that are stifling.

Paul Tomlinson, CEO and Founder of IEG4 Limited, TechUK Local Public Services Committee Chair, argues that technology is not the inhibiting factor in the delivery of Place Based Care.  Rather, it’s politics, people and perfectionism that are stifling progress.

When it comes to the next generation of digital solutions for local government, providing predictive, proactive and personalised information will be key. You could call this the ‘three Ps’ for short or put simply, Digital 3.0. The outcome? A better customer experience and a reduced workload on the Council. But what do we mean by predictive, proactive and personalised?

After installing the iOS 12 beta this summer, I saw a notifcation alerting me that I should call into a conference call in 12 minutes. Whilst this in itself was not unusual, the fact that the call wasn’t in my calendar was. Puzzled, I skimmed through my emails and could see that there was one where I had been asked to join a call but I hadn’t been sent a meeting invite. Using AI to scan my emails, my phone then predicted that I might want to join this call. There was more to come. When I clicked the aforementioned notifcation, it dialled the number and inputted the obligatory eight-digit pin and # symbol too. My mind was blown.