IEG4 Insights

Understanding NPS Impact in the Public Sector: A Guide for Customers and Stakeholders

Posted by Peter Banahan on Mar 20, 2024 4:13:47 PM

`In today's digitally-driven and dynamic landscape of the public sector, understanding and leveraging customer feedback is pivotal for continuous improvement and ongoing innovation.  IEG4's Customer Success Director Peter Banahan discusses how a Net Promote Score can shape improvements...'

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Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success

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