IEG4 Insights

Design Matters - Mobile

Posted by John McMahon on Jun 29, 2020 8:30:00 AM

When the iPhone was introduced you could comfortably access the entirety of the screen with one hand. But with the invent of phablets (massive phones) it has become near impossible to reach the entirety of the screen. The following illustrates the thumb reach of users on large phones and the ergonomic reality of using it with one hand:

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Topics: digital transformation, software, service design, onevu, edesigner, mobile-first

Keeping the Concessionary Travel Application Process Moving During Lockdown

Posted by Keith Lowe on Jun 17, 2020 10:52:00 AM

In light of Covid-19, one of the biggest challenges faced by local authorities in determining a citizen’s eligibility for a Blue Badge or a Freedom Pass is the inability to have a face-to-face assessment. 

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Topics: digital local government, digital transformation, service design, covid-19, concessionary travel

Platforms and Potholes

Posted by John McMahon on Jun 8, 2020 10:30:00 AM

Recently, we wrote about how we had provided a platform-based approach to capturing geolocation-based issues within our forms builder solution, eDesigner.

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Topics: digital local government, digital transformation, lgaap, service design, geo-location

DEVS, Digital Engines and the new normal in public sector digital

Posted by John McMahon on May 12, 2020 2:36:52 PM
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Topics: digital local government, digital transformation, service design, covid-19

Assets, Aggregation and No Code Data Visualisation

Posted by Andrew Cope on Apr 9, 2020 3:30:00 PM

In an earlier blog, we talked about how we enhanced our eDesigner (IEG4’s online forms builder) product to enable non-technical users to capture geo-location based incidents. This was but one of the Lego blocks we had in mind when shaping services that revolve around location.

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Topics: digital local government, digital transformation, lgaap, service design, geo-location

Businesses Matter (Business Rates/Commercial Waste/Licensing)

Posted by John Jervis on Mar 12, 2020 2:40:55 PM

In this blog, John Jervis of IEG4 looks at the importance of the business community to local government revenues and argues that effective digitisation of services will be not only attractive to business operators, but, will also offer councils new opportunities for revenue generation around improved services.

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Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Data Driven Services - Data Driven Places

Posted by Paul Tomlinson on Dec 11, 2019 2:39:30 PM

Have you ever stopped to think about how simple it is to order a product and get it delivered?  

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Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location

Increased Dignity Through Digital Processes

Posted by Paul Tomlinson on Nov 13, 2019 9:47:44 AM

There is no doubt that the continuing use of paper-based / spreadsheet processes in the area of Continuing Healthcare Assessments (CHC) causes delay to the process. As recently reported in The Times, more than 2,500 people have been waiting more than the 28-day time limit for an assessment, with a quarter of those having waited for more than six months.

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Topics: digital local government, digital transformation, Health & Social care, Continuing Healthcare, CHC2DST

Stopping Duplicate Tasks & Increasing Citizen Engagement

Posted by John Jervis on Nov 8, 2019 8:59:47 AM

Do you want to engage more with your citizens, yet fear that the easier you make communication, the higher the demand will be on your staff?

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Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

They Ask, You Answer - Using an Outcome-Based Approach

Posted by John McMahon on Nov 4, 2019 9:24:29 AM

Why bother with Master Data Management?

For organisations engaged with customers around many different interconnected products on a regular basis, it makes commercial sense to invest in developing a single view of the customer across legacy infrastructure.  Particularly when information in each silo needs to be understood in order to make effective business decisions.

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Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

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