IEG4 Insights

Messaging Dinosaurs...

Posted by John McMahon on Mar 3, 2021 2:00:00 PM

John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?

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Topics: digital transformation, service design, onevu, customerengagement, citizenaccess

Public Services of the Future - What Will Our Public Services of the Future Look Like for Citizens?

Posted by Paul Tomlinson on Dec 2, 2020 10:54:00 AM

Paul Tomlinson of IEG4 explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.

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Topics: digital local government, digital transformation, service design, covid-19

Collaboration - How Will We Promote Collaboration and Drive Innovation?

Posted by John Jervis on Oct 21, 2020 10:53:00 AM

John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration

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Topics: digital local government, digital transformation, service design, covid-19

Catalysts for Change - What Emerging Technologies will be Most Important in Transforming Public Service Delivery?

Posted by John McMahon on Sep 15, 2020 10:53:00 AM

John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.

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Topics: digital local government, digital transformation, service design, covid-19

A Citizen-First Approach to the Blue Badge Service

Posted by Paul Tomlinson on Aug 31, 2020 10:45:00 AM

Local Government-as-a-Platform brings value to councils and citizens.

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Topics: digital transformation, software, blue badge, channel shift, customerengagement, citizenaccess

A New Normal - How Will the Tech Sector Continue to Support Public Services in a Post-COVID World?

Posted by John McMahon on Aug 24, 2020 10:49:00 AM

John McMahon of IEG4 explores how Interconnected digital ‘engines’ that provide common functions are the future of local government service delivery.

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Topics: digital local government, digital transformation, service design, covid-19

Design Matters - Mobile

Posted by John McMahon on Jun 29, 2020 8:30:00 AM

When the iPhone was introduced you could comfortably access the entirety of the screen with one hand. But with the invent of phablets (massive phones) it has become near impossible to reach the entirety of the screen. The following illustrates the thumb reach of users on large phones and the ergonomic reality of using it with one hand:

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Topics: digital transformation, software, service design, onevu, edesigner, mobile-first

Keeping the Concessionary Travel Application Process Moving During Lockdown

Posted by Keith Lowe on Jun 17, 2020 10:52:00 AM

In light of Covid-19, one of the biggest challenges faced by local authorities in determining a citizen’s eligibility for a Blue Badge or a Freedom Pass is the inability to have a face-to-face assessment. 

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Topics: digital local government, digital transformation, service design, covid-19, concessionary travel

Platforms and Potholes

Posted by John McMahon on Jun 8, 2020 10:30:00 AM

Recently, we wrote about how we had provided a platform-based approach to capturing geolocation-based issues within our forms builder solution, eDesigner.

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Topics: digital local government, digital transformation, lgaap, service design, geo-location

DEVS, Digital Engines and the new normal in public sector digital

Posted by John McMahon on May 12, 2020 2:36:52 PM
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Topics: digital local government, digital transformation, service design, covid-19

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