IEG4 Insights

`7 million households are without broadband or mobile internet access. Rising living costs have exacerbated this issue, resulting in 1 million people scaling back or entirely cancelling their internet services in the last year...'

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success

`When it comes to ensuring that people with complex health needs receive the best care after being looked after in a hospital setting, having a joined-up Continuing Healthcare process (CHC) is essential. And yet, about half of the Integrated Care Boards (ICBs) in England fall short of the 28-day deadline for arranging Continuing Healthcare for patients'. IEG4's CHC Product Manager Jackie Gill discusses how to efficiently implement Continuing Healthcare

Topics: digital transformation, automation, service design, Continuing Healthcare, channel shift, customerengagement, Innovation

`In today's digitally-driven and dynamic landscape of the public sector, understanding and leveraging customer feedback is pivotal for continuous improvement and ongoing innovation.  IEG4's Customer Success Director Peter Banahan discusses how a Net Promote Score can shape improvements...'

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation, Customer Success

`In today's rapidly evolving economic landscape, Scottish Councils stand at a crucial crossroads. Presented with a unique opportunity to both safeguard essential public services whilst supporting their stakeholders amidst financial constraints', IEG4's Business Development Manager Sally Riley discusses what strategies can be considered...

Topics: digital transformation, automation, service design, channel shift, customerengagement, Innovation

`Mae'r heriau brys presennol yn llesteirio gallu'r gwasanaeth iechyd a gofal i gynllunio ar gyfer y dyfodol, gan olygu bod angen dull â ffocws wedi'i gefnogi gan gynllun hirdymor gweledigaethol ar gyfer y system a'i gweithlu' meddai Nigel Lomas, Cyfarwyddwr Gwerthiant IEG4' 

Topics: digital transformation, Health & Social care, Continuing Healthcare

`The current urgent challenges are hindering the health and care service's ability to plan for the future, necessitating a focused approach supported by a visionary long-term plan for the system and its workforce' discusses Jackie Gill, IEG4's Digital CHC Product Manager

Topics: digital transformation, Health & Social care, Continuing Healthcare

`Explore how the right CRM can elevate public service - read success stories and unlock potential savings for your Council now'

Topics: digital transformation, onevu

`Social care is in desperate need of widespread reform, but to protect the safety of our most vulnerable, Children’s long-term care needs specialist attention' discusses Jackie Gill, IEG4's Digital CHC Product Manager

Topics: digital transformation, Health & Social care, Continuing Healthcare

`As the Integrated Care Systems (ICS) structure continues to develop in 2023, how can we look to transform and improve the Continuing Healthcare (CHC) process through digitisation?' discusses Lisa O'Neill , IEG4's CHC Specialist

Topics: digital transformation, Health & Social care, Continuing Healthcare

John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?

Topics: digital transformation, service design, onevu, customerengagement, citizenaccess