IEG4 Insights

John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration

Topics: digital local government, digital transformation, service design, covid-19

John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.

Topics: digital local government, digital transformation, service design, covid-19

Local Government-as-a-Platform brings value to councils and citizens.

Topics: digital transformation, software, blue badge, channel shift, customerengagement, citizenaccess

John McMahon of IEG4 explores how Interconnected digital ‘engines’ that provide common functions are the future of local government service delivery.

Topics: digital local government, digital transformation, service design, covid-19

When the iPhone was introduced you could comfortably access the entirety of the screen with one hand. But with the invent of phablets (massive phones) it has become near impossible to reach the entirety of the screen. The following illustrates the thumb reach of users on large phones and the ergonomic reality of using it with one hand:

Topics: digital transformation, software, service design, onevu, edesigner, mobile-first

In light of Covid-19, one of the biggest challenges faced by local authorities in determining a citizen’s eligibility for a Blue Badge or a Freedom Pass is the inability to have a face-to-face assessment. 

Topics: digital local government, digital transformation, service design, covid-19, concessionary travel

Recently, we wrote about how we had provided a platform-based approach to capturing geolocation-based issues within our forms builder solution, eDesigner.

Topics: digital local government, digital transformation, lgaap, service design, geo-location

Topics: digital local government, digital transformation, service design, covid-19

In an earlier blog, we talked about how we enhanced our eDesigner (IEG4’s online forms builder) product to enable non-technical users to capture geo-location based incidents. This was but one of the Lego blocks we had in mind when shaping services that revolve around location.

Topics: digital local government, digital transformation, lgaap, service design, geo-location

In this blog, John Jervis of IEG4 looks at the importance of the business community to local government revenues and argues that effective digitisation of services will be not only attractive to business operators, but, will also offer councils new opportunities for revenue generation around improved services.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess