IEG4 Insights

Andrew Cope

Andrew Cope
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Recent Posts

Closing the digital loop

Posted by Andrew Cope on Aug 19, 2019 2:39:13 PM

One of the joys of working in product management is solving problems; particularly tricky ones. The challenge presented to us by the Digital Manager at 3C Shared Services*, Joe Bedingfield, was to enable his team to be able to:

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Topics: digital local government, digital transformation, software, onevu, edesigner, channel shift

Think Differently - Location, Location, Location

Posted by Andrew Cope on Jul 5, 2019 4:02:06 PM

During the inaugural eDesigner (IEG4’s online forms builder) hackathon, one of the things that was heavily voted for by our users was the ability for citizens to report issues on a map. Indeed, by the end of the day we had a prototype created. As they say, location matters, and we felt this was an important function to add to eDesigner as a part of the personalisation strategy we have in our digital services. That is to say, the new Map functionality within eDesigner is very smart, but it is just one element of our strategy to provide personalisation around a user’s location - more on this in a future blog post.

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Topics: digital local government, digital transformation, lgaap, personalisation, service design

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