Enabling a digital approach in response to the Right to Buy scheme offers great potential to simplify the current complex and lengthy process - discusses Jackie Gill, IEG4’s Product Manager
Right to Buy has been a pathway for people living in council-owned properties to purchase their homes since the scheme was passed in the 1980 Housing Act. It offers a more affordable house price and it has proven incredibly popular.
Topics: digital local government, automation, lgaap, edesigner
Recently, we wrote about how we had provided a platform-based approach to capturing geolocation-based issues within our forms builder solution, eDesigner.
Topics: digital local government, digital transformation, lgaap, service design, geo-location
In an earlier blog, we talked about how we enhanced our eDesigner (IEG4’s online forms builder) product to enable non-technical users to capture geo-location based incidents. This was but one of the Lego blocks we had in mind when shaping services that revolve around location.
Topics: digital local government, digital transformation, lgaap, service design, geo-location
Have you ever stopped to think about how simple it is to order a product and get it delivered?
Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location
Local authorities in the UK are as diverse as the communities they serve. From unitaries to counties, cities to rural districts, each has their own unique take on structure, political leadership and culture.
Topics: digital local government, digital transformation, software, lgaap, service design, edesigner
Technology should not operate in a vacuum. The best, most modern, customer-focused tech companies should want to integrate to as many different IT systems as possible - preferably without the potential 'drawn out' involvement of legacy back-office system providers - because what matters most is user experience. Doing what's right for the customer is more important than protecting the fiefdoms of software and IT suppliers.
Topics: digital local government, digital transformation, software, lgaap, service design, bluebadge
All councils do things. The same things, over and over again. What things? Well, they all:
Topics: digital local government, digital transformation, software, lgaap, service design
During the inaugural eDesigner (IEG4’s online forms builder) hackathon, one of the things that was heavily voted for by our users was the ability for citizens to report issues on a map. Indeed, by the end of the day we had a prototype created. As they say, location matters, and we felt this was an important function to add to eDesigner as a part of the personalisation strategy we have in our digital services. That is to say, the new Map functionality within eDesigner is very smart, but it is just one element of our strategy to provide personalisation around a user’s location - more on this in a future blog post.
Topics: digital local government, digital transformation, lgaap, personalisation, service design
© IEG4 Ltd 2023
Terms of Use
.svg){kind=icon}