IEG4 Insights

Have you ever stopped to think about how simple it is to order a product and get it delivered?  

Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location

There is no doubt that the continuing use of paper-based / spreadsheet processes in the area of Continuing Healthcare Assessments (CHC) causes delay to the process. As recently reported in The Times, more than 2,500 people have been waiting more than the 28-day time limit for an assessment, with a quarter of those having waited for more than six months.

Topics: digital local government, digital transformation, Health & Social care, Continuing Healthcare, CHC2DST

Do you want to engage more with your citizens, yet fear that the easier you make communication, the higher the demand will be on your staff?

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Why bother with Master Data Management?

For organisations engaged with customers around many different interconnected products on a regular basis, it makes commercial sense to invest in developing a single view of the customer across legacy infrastructure.  Particularly when information in each silo needs to be understood in order to make effective business decisions.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

At one of the NIA’s quarterly events, Fellow Charles MacKinnon presented on his approach to assessing whether potential customers are ready to adopt innovation. Here he shares how he uses a behaviour change model to identify opportunities that are most likely to lead to uptake. 

Topics: digital transformation, software, Continuing Healthcare, channel shift

The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone.  The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic. 

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

In this series of blogs, Marcus Devaney, Product Manager at IEG4, looks at recent improvements in central government Blue Badge application processing and the opportunity this provides for local councils to provide an integrated digital service.   

Topics: digital transformation, software, blue badge, hidden disabilities, channel shift

We have our efforts upside down

In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK.  However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Keeping people digitally informed about services and providing them with the means to access these services, creates value for those organisations who do it well. It also creates the much-needed pull to encourage customers to keep returning to digital and to reinforce the digital channel as the preferred choice for interactions.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Imagine, as a local authority citizen, walking down a corridor where each door relates to a page shown every time a hyperlink is clicked, that potentially leads you to the information you require.

Topics: digital local government, digital transformation, software, personalisation, onevu, channel shift, citizenaccess