Have you ever stopped to think about how simple it is to order a product and get it delivered?
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Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location
There is no doubt that the continuing use of paper-based / spreadsheet processes in the area of Continuing Healthcare Assessments (CHC) causes delay to the process. As recently reported in The Times, more than 2,500 people have been waiting more than the 28-day time limit for an assessment, with a quarter of those having waited for more than six months.
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Topics: digital local government, digital transformation, Health & Social care, Continuing Healthcare, CHC2DST
Imagine, as a local authority citizen, walking down a corridor where each door relates to a page shown every time a hyperlink is clicked, that potentially leads you to the information you require.
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Topics: digital local government, digital transformation, software, personalisation, onevu, channel shift, citizenaccess
In the summer of 2014, a ground-breaking thing happened.
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Topics: digital local government, benefits, digital transformation, software, revenues, service design, channel shift
One of the joys of working in product management is solving problems; particularly tricky ones. The challenge presented to us by the Digital Manager at 3C Shared Services*, Joe Bedingfield, was to enable his team to be able to:
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Topics: digital local government, digital transformation, software, onevu, edesigner, channel shift
"For every action, there is an equal and opposite reaction.” Isaac Newton penned his Third Law in the year 1687, and it’s fair to say he was not considering its relevance to digital transformation which would happen some 330 years later. But such is the use-case agnostic nature of this law that it very much holds true in the case of digital transformation in the public sector today.
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Topics: digital local government, digital transformation, automation, personalisation, service design, onevu
How can public sector organisations develop successful digital customer service strategies? John McMahon, Product Director at IEG4, shares his thoughts on the subject
Regardless of industry, public or private sector, businesses everywhere are investing in customer self-service options to improve the overall customer experience. As more and more businesses and organisations embrace self-service, we’re beginning to truly understand what works and what doesn’t for ensuring customer satisfaction. In my opinion, it’s critical that a robust overarching strategy is in place to ensure that all the working parts are coordinated and integrated for the benefit of the customer. Here are my six recommendations to ensure self-service best practice in local government.
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Topics: digital local government, digital transformation, software, service design, onevu
Industry voice: Paul Tomlinson, managing director of IEG4, explains how common frameworks combined with flexible design functions support the base enablers of digital transformation
Local authorities in the UK are as diverse as the communities they serve. From unitaries to counties, cities to rural districts, each has their own unique take on structure, political leadership and culture.
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Topics: digital local government, digital transformation, software, lgaap, service design, edesigner
In January of this year seven benefit assessors across three separate London councils took advantage of their roles to commit over £1m in benefit fraud.
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Topics: digital local government, digital transformation, software, service design, onevu
Industry voice: Transformation is about continual change, and needs versatile, flexible digital tools to deliver over the long term, writes John Jervis at IEG4
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Topics: digital local government, digital transformation, software, service design, onevu
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