Marcus Devaney
Recent Posts
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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift
A modern Blue Badge solution for a new era of Blue Badge processing.
The new GOV.UK Blue Badge system offers an effective central hub for applicants to request Blue Badges online. It is clear and easy to use but it only goes so far. Once the application is made centrally, without a well-designed local solution, it can disappear from the applicant’s view, leading to frustration and calls into their local council.
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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift
In this series of blogs, Marcus Devaney looks at recent developments in Blue Badge processing and covers how IEG4’s revolutionary digital Blue Badge solution, as implemented in Kent County Council and Surrey County Council, supports individual organisational approaches to Blue Badge administration and puts them in control of continuous improvement. IEG4’s solution for Blue Badge delivers superior customer service and helps councils save money.
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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift
"For every action, there is an equal and opposite reaction.” Isaac Newton penned his Third Law in the year 1687, and it’s fair to say he was not considering its relevance to digital transformation which would happen some 330 years later. But such is the use-case agnostic nature of this law that it very much holds true in the case of digital transformation in the public sector today.
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Topics: digital local government, digital transformation, automation, personalisation, service design, onevu
Like completing a crossword, sudoku or a puzzle, product management enables you to solve problems daily; and there’s an enormous sense of satisfaction in doing so.
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Topics: digital transformation, software, blue badge
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