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Topics: digital local government, digital transformation, software, personalisation, onevu, channel shift, citizenaccess
A modern Blue Badge solution for a new era of Blue Badge processing.
The new GOV.UK Blue Badge system offers an effective central hub for applicants to request Blue Badges online. It is clear and easy to use but it only goes so far. Once the application is made centrally, without a well-designed local solution, it can disappear from the applicant’s view, leading to frustration and calls into their local council.
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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift
In the summer of 2014, a ground-breaking thing happened.
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Topics: digital local government, benefits, digital transformation, software, revenues, service design, channel shift
In this series of blogs, Marcus Devaney looks at recent developments in Blue Badge processing and covers how IEG4’s revolutionary digital Blue Badge solution, as implemented in Kent County Council and Surrey County Council, supports individual organisational approaches to Blue Badge administration and puts them in control of continuous improvement. IEG4’s solution for Blue Badge delivers superior customer service and helps councils save money.
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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift
One of the joys of working in product management is solving problems; particularly tricky ones. The challenge presented to us by the Digital Manager at 3C Shared Services*, Joe Bedingfield, was to enable his team to be able to:
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Topics: digital local government, digital transformation, software, onevu, edesigner, channel shift
How can public sector organisations develop successful digital customer service strategies? John McMahon, Product Director at IEG4, shares his thoughts on the subject
Regardless of industry, public or private sector, businesses everywhere are investing in customer self-service options to improve the overall customer experience. As more and more businesses and organisations embrace self-service, we’re beginning to truly understand what works and what doesn’t for ensuring customer satisfaction. In my opinion, it’s critical that a robust overarching strategy is in place to ensure that all the working parts are coordinated and integrated for the benefit of the customer. Here are my six recommendations to ensure self-service best practice in local government.
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Topics: digital local government, digital transformation, software, service design, onevu
Industry voice: Delays in transferring patients out of the acute hospital setting to continuing care have hit the headlines during a difficult winter for the NHS. Resources are stretched to the limit, but digitising key processes which can facilitate this transfer of care could save millions and vastly improve the patient experience, says IEG4’s Paul Tomlinson
IEG4 is working with five trailblazing clinical commissioning groups (CCGs) to digitise and automate the process of helping people move from hospital to other settings where they can be assessed to ensure that their continuing health care needs are met.
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Topics: digital transformation, software, Health & Social care, service design, Continuing Healthcare
Industry voice: Paul Tomlinson, managing director of IEG4, explains how common frameworks combined with flexible design functions support the base enablers of digital transformation
Local authorities in the UK are as diverse as the communities they serve. From unitaries to counties, cities to rural districts, each has their own unique take on structure, political leadership and culture.
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Topics: digital local government, digital transformation, software, lgaap, service design, edesigner
In January of this year seven benefit assessors across three separate London councils took advantage of their roles to commit over £1m in benefit fraud.
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Topics: digital local government, digital transformation, software, service design, onevu
Like completing a crossword, sudoku or a puzzle, product management enables you to solve problems daily; and there’s an enormous sense of satisfaction in doing so.
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Topics: digital transformation, software, blue badge
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