IEG4 Insights

Blue Badge Administration - Relentless Focus on the End-user Experience Drives Channel Shift in Blue Badge Processing

Posted by Marcus Devaney on Oct 24, 2019 9:20:11 AM

In this series of blogs, Marcus Devaney, Product Manager at IEG4, looks at recent improvements in central government Blue Badge application processing and the opportunity this provides for local councils to provide an integrated digital service.   

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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift

Because Councils are Different – Blue Badge Flexible Workflow and No Code

Posted by Marcus Devaney on Oct 3, 2019 9:31:40 AM

A modern Blue Badge solution for a new era of Blue Badge processing.

The new GOV.UK Blue Badge system offers an effective central hub for applicants to request Blue Badges online.  It is clear and easy to use but it only goes so far.  Once the application is made centrally, without a well-designed local solution, it can disappear from the applicant’s view, leading to frustration and calls into their local council.

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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift

Blue Badge Administration - Bespoke Solutions from Standard Software

Posted by Marcus Devaney on Aug 29, 2019 5:00:44 PM

In this series of blogs, Marcus Devaney looks at recent developments in Blue Badge processing and covers how IEG4’s revolutionary digital Blue Badge solution, as implemented in Kent County Council and Surrey County Council, supports individual organisational approaches to Blue Badge administration and puts them in control of continuous improvement.  IEG4’s solution for Blue Badge delivers superior customer service and helps councils save money. 

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Topics: digital transformation, software, blue badge, hidden disabilities, channel shift

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