IEG4 Insights

Making Innovation Possible

Posted by John McMahon on Aug 6, 2019 11:37:04 AM

Technology should not operate in a vacuum. The best, most modern, customer-focused tech companies should want to integrate to as many different IT systems as possible - preferably without the potential 'drawn out' involvement of legacy back-office system providers - because what matters most is user experience. Doing what's right for the customer is more important than protecting the fiefdoms of software and IT suppliers.

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Topics: digital local government, digital transformation, software, lgaap, service design, bluebadge

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