IEG4 Insights

"Automating high-volume customer interactions within Exchequer Services allows customers to readily access important information, and has meant the Council were able to reassign resources to other areas which contributed to a 22/23 in year collection improvement of 1.4% and arrears collection of £5.2m up by £2.6m from 21/22"  highlights Norman Lockie, Head of Income Operations at Southwark Council

Topics: benefits, automation, revenues, citizenaccess, Innovation, Customer

"In 2019 Social Prescribing was included in the NHS Long Term Plan...By integrating technology into social prescribing initiatives, organisations can enhance accessibility, improve communication and provide more efficient support to individuals seeking to improve their overall wellbeing..." discusses Matt Culpin, IEG4's Product Director

Topics: Health & Social care, citizenaccess, Social Prescribing

`It's becoming a common theme that citizens have ‘Amazon-esque’ expectations when dealing with local government and that a 'golden record' -  the thread of a citizen's data through multiple supplier's databases is what Councils are wanting to achieve...' discusses Matt Culpin, IEG4's Product Director

Topics: digital local government, citizenaccess, CMS, API Framework, golden record

John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?

Topics: digital transformation, service design, onevu, customerengagement, citizenaccess

Local Government-as-a-Platform brings value to councils and citizens.

Topics: digital transformation, software, blue badge, channel shift, customerengagement, citizenaccess

In this blog, John Jervis of IEG4 looks at the importance of the business community to local government revenues and argues that effective digitisation of services will be not only attractive to business operators, but, will also offer councils new opportunities for revenue generation around improved services.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Have you ever stopped to think about how simple it is to order a product and get it delivered?  

Topics: digital local government, digital transformation, lgaap, service design, citizenaccess, geo-location

Do you want to engage more with your citizens, yet fear that the easier you make communication, the higher the demand will be on your staff?

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Why bother with Master Data Management?

For organisations engaged with customers around many different interconnected products on a regular basis, it makes commercial sense to invest in developing a single view of the customer across legacy infrastructure.  Particularly when information in each silo needs to be understood in order to make effective business decisions.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

The pressure on social services to provide support for the vulnerable within the community is never far from the news headlines. Deadlines for a succession of promised green papers have come and gone.  The reality may be that effectively funding social care is difficult to explain, difficult to achieve and, dealing with it, is politically toxic. 

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess