In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK. However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.
Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess
Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess
Topics: digital local government, digital transformation, software, personalisation, onevu, channel shift, citizenaccess
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