--- title: IEG4 Insights | Norman Lockie --- [![](https://assets.website-files.com/5cdd2f3895678d7fa3f44fec/5cdd38ef95678d5856f4949f_IEG4-logo.svg)](https://www.ieg4.com/) # IEG4 Insights ## Norman Lockie Find me on: ### Recent Posts ## [Delivering sustainable services, reducing carbon footprint and improving Customer experience:  An update on Southwark's digital journey](https://blog.ieg4.com/insights/southwarks-digital-journey) Posted by [Norman Lockie](https://blog.ieg4.com/insights/author/norman-lockie) on Apr 30, 2024 9:06:02 AM [![Norman Lockie Head of Income Operations (Revenues and Benefits) updates blog working with IEG4 delivering sustainable services at Southwark Council](https://blog.ieg4.com/hubfs/New%20Blogs%20(1200%20%C3%97%20627px)%20(4).jpg) ](https://blog.ieg4.com/insights/southwarks-digital-journey) *"Automating high-volume customer interactions within Exchequer Services allows customers to readily access important information, and has meant the Council were able to reassign resources to other areas which contributed to a 22/23 in year collection improvement of 1.4% and arrears collection of £5.2m up by £2.6m from 21/22"  highlights Norman Lockie, Head of Income Operations at Southwark Council* [Read More](https://blog.ieg4.com/insights/southwarks-digital-journey) 0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/southwarks-digital-journey#comments-listing) Topics: [benefits](https://blog.ieg4.com/insights/tag/benefits), [automation](https://blog.ieg4.com/insights/tag/automation), [revenues](https://blog.ieg4.com/insights/tag/revenues), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [Innovation](https://blog.ieg4.com/insights/tag/innovation), [Customer](https://blog.ieg4.com/insights/tag/customer) [All posts](https://blog.ieg4.com/insights/all) ## Insights. Information. Innovation. We don’t want you to miss out. Sharing our thoughts, insights, experience and knowledge is what we do and we want you to be part of it.  We also want to hear what you have to share.  Through our insights we hope to: - Keep you updated - Keep you interested ### Subscribe Here! Enabling a digital society ##### Address IEG4 Ltd. Queens Court Wilmslow Road Alderley Edge Cheshire SK9 7QD ##### Phone 01625-900630 ##### Email info@ieg4.com [Book a demo ![](https://assets.website-files.com/5cdd2f3895678d7fa3f44fec/5cdd2f3995678df8aef45049_right-arrow%20(3).svg)](https://www.ieg4.com/contact-us) © IEG4 Ltd 2023 [Terms of Use ](https://www.ieg4.com/terms-of-use)