IEG4's Product Director Matt Culpin shares insight on how Artificial Intelligence (AI) is more than just futuristic robots & complex algorithms; it's a powerful tool, from navigation apps to predictive text, that is seamlessly integrated into our daily routines. The same technology is also revolutionising local government operations and service delivery. Read his blog to discover more...
Topics: automation, Innovation, Customer, Implementation, AI
IEG4's Project Manager Nick Boyd reflects on his journey over the last 25 years within Public Sector IT, highlighting how the role has evolved over that time, going from whiteboards to cloud-based solutions and how, as part of IEG4's project management team being flexible in how implementations are approached is paramount. Read his blog to discover more...
Topics: Innovation, Customer, Implementation
"Automating high-volume customer interactions within Exchequer Services allows customers to readily access important information, and has meant the Council were able to reassign resources to other areas which contributed to a 22/23 in year collection improvement of 1.4% and arrears collection of £5.2m up by £2.6m from 21/22" highlights Norman Lockie, Head of Income Operations at Southwark Council
Topics: benefits, automation, revenues, citizenaccess, Innovation, Customer
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