IEG4 Insights

In this series of blogs, Marcus Devaney, Product Manager at IEG4, looks at recent improvements in central government Blue Badge application processing and the opportunity this provides for local councils to provide an integrated digital service.   

Topics: digital transformation, software, blue badge, hidden disabilities, channel shift

We have our efforts upside down

In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK.  However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Keeping people digitally informed about services and providing them with the means to access these services, creates value for those organisations who do it well. It also creates the much-needed pull to encourage customers to keep returning to digital and to reinforce the digital channel as the preferred choice for interactions.

Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess

Imagine, as a local authority citizen, walking down a corridor where each door relates to a page shown every time a hyperlink is clicked, that potentially leads you to the information you require.

Topics: digital local government, digital transformation, software, personalisation, onevu, channel shift, citizenaccess

A modern Blue Badge solution for a new era of Blue Badge processing.

The new GOV.UK Blue Badge system offers an effective central hub for applicants to request Blue Badges online.  It is clear and easy to use but it only goes so far.  Once the application is made centrally, without a well-designed local solution, it can disappear from the applicant’s view, leading to frustration and calls into their local council.

Topics: digital transformation, software, blue badge, hidden disabilities, channel shift

Topics: digital local government, benefits, digital transformation, software, revenues, service design, channel shift

In this series of blogs, Marcus Devaney looks at recent developments in Blue Badge processing and covers how IEG4’s revolutionary digital Blue Badge solution, as implemented in Kent County Council and Surrey County Council, supports individual organisational approaches to Blue Badge administration and puts them in control of continuous improvement. IEG4’s solution for Blue Badge delivers superior customer service and helps councils save money. 

Topics: digital transformation, software, blue badge, hidden disabilities, channel shift

One of the joys of working in product management is solving problems; particularly tricky ones. The challenge presented to us by the Digital Manager at 3C Shared Services*, Joe Bedingfield, was to enable his team to be able to:

Topics: digital local government, digital transformation, software, onevu, edesigner, channel shift