In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK. However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.
Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess
Topics: digital transformation, software, onevu, channel shift, customerengagement, citizenaccess
Topics: digital local government, digital transformation, software, personalisation, onevu, channel shift, citizenaccess
The new GOV.UK Blue Badge system offers an effective central hub for applicants to request Blue Badges online. It is clear and easy to use but it only goes so far. Once the application is made centrally, without a well-designed local solution, it can disappear from the applicant’s view, leading to frustration and calls into their local council.
Topics: digital transformation, software, blue badge, hidden disabilities, channel shift
In the summer of 2014, a ground-breaking thing happened.
Topics: digital local government, benefits, digital transformation, software, revenues, service design, channel shift
Topics: digital transformation, software, blue badge, hidden disabilities, channel shift
One of the joys of working in product management is solving problems; particularly tricky ones. The challenge presented to us by the Digital Manager at 3C Shared Services*, Joe Bedingfield, was to enable his team to be able to:
Topics: digital local government, digital transformation, software, onevu, edesigner, channel shift
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