IEG4 Insights

`The current urgent challenges are hindering the health and care service's ability to plan for the future, necessitating a focused approach supported by a visionary long-term plan for the system and its workforce' discusses Jackie Gill, IEG4's Digital CHC Product Manager

Topics: digital transformation, Health & Social care, Continuing Healthcare

`Explore how the right CRM can elevate public service - read success stories and unlock potential savings for your Council now'

Topics: digital transformation, onevu

`Social care is in desperate need of widespread reform, but to protect the safety of our most vulnerable, Children’s long-term care needs specialist attention' discusses Jackie Gill, IEG4's Digital CHC Product Manager

Topics: digital transformation, Health & Social care, Continuing Healthcare

`As the Integrated Care Systems (ICS) structure continues to develop in 2023, how can we look to transform and improve the Continuing Healthcare (CHC) process through digitisation?' discusses Lisa O'Neill , IEG4's CHC Specialist

Topics: digital transformation, Health & Social care, Continuing Healthcare

`It's becoming a common theme that citizens have ‘Amazon-esque’ expectations when dealing with local government and that a 'golden record' -  the thread of a citizen's data through multiple supplier's databases is what Councils are wanting to achieve...' discusses Matt Culpin, IEG4's Product Director

Topics: digital local government, citizenaccess, CMS, API Framework, golden record

Enabling a digital approach in response to the Right to Buy scheme offers great potential to simplify the current complex and lengthy process - discusses Jackie Gill, IEG4’s Product Manager

Right to Buy has been a pathway for people living in council-owned properties to purchase their homes since the scheme was passed in the 1980 Housing Act. It offers a more affordable house price and it has proven incredibly popular.

Topics: digital local government, automation, lgaap, edesigner

John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?

Topics: digital transformation, service design, onevu, customerengagement, citizenaccess

Paul Tomlinson of IEG4 explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.

Topics: digital local government, digital transformation, service design, covid-19

John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration

Topics: digital local government, digital transformation, service design, covid-19

John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.

Topics: digital local government, digital transformation, service design, covid-19