---
title: IEG4 Insights (2)
description: (2)
---
[](https://www.ieg4.com/)
# IEG4 Insights
## [Digitising Continuing Health Care in Wales during 2024: The key issues](https://blog.ieg4.com/insights/digitising-chc-in-wales)
Posted by [Jackie Gill](https://blog.ieg4.com/insights/author/jackie-gill) on Dec 18, 2023 12:45:26 PM
[.png) ](https://blog.ieg4.com/insights/digitising-chc-in-wales)
*`The current urgent challenges are hindering the health and care service's ability to plan for the future, necessitating a focused approach supported by a visionary long-term plan for the system and its workforce' discusses Jackie Gill, IEG4's Digital CHC Product Manager*
[Read More](https://blog.ieg4.com/insights/digitising-chc-in-wales)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/digitising-chc-in-wales#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care), [Continuing Healthcare](https://blog.ieg4.com/insights/tag/continuing-healthcare)
## [The Right CRM: Transforming Public Service Delivery](https://blog.ieg4.com/insights/the-right-crm-transforming-public-service-delivery)
Posted by [Nigel Lomas](https://blog.ieg4.com/insights/author/nigel-lomas) on Dec 8, 2023 1:38:02 PM
[.png) ](https://blog.ieg4.com/insights/the-right-crm-transforming-public-service-delivery)
*`Explore how the right CRM can elevate public service - read success stories and unlock potential savings for your Council now'*
[Read More](https://blog.ieg4.com/insights/the-right-crm-transforming-public-service-delivery)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/the-right-crm-transforming-public-service-delivery#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [onevu](https://blog.ieg4.com/insights/tag/onevu)
## [Enabling families to have their voice during the Continuing Care Process](https://blog.ieg4.com/insights/continuing-healthcare-giving-families-a-voice)
Posted by [Jackie Gill](https://blog.ieg4.com/insights/author/jackie-gill) on Nov 9, 2023 12:59:23 PM
[.png) ](https://blog.ieg4.com/insights/continuing-healthcare-giving-families-a-voice)
*`Social care is in desperate need of widespread reform, but to protect the safety of our most vulnerable, Children’s long-term care needs specialist attention' discusses Jackie Gill, IEG4's Digital CHC Product Manager*
[Read More](https://blog.ieg4.com/insights/continuing-healthcare-giving-families-a-voice)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/continuing-healthcare-giving-families-a-voice#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care), [Continuing Healthcare](https://blog.ieg4.com/insights/tag/continuing-healthcare)
## [Digitising CHC is the fuel for ICS's change engine](https://blog.ieg4.com/insights/digital-chc-fuel-ics-change)
Posted by [Lisa O'Neill](https://blog.ieg4.com/insights/author/lisa-oneill) on Feb 22, 2023 1:20:52 PM
[ ](https://blog.ieg4.com/insights/digital-chc-fuel-ics-change)
*`As the Integrated Care Systems (ICS) structure continues to develop in 2023, how can we look to transform and improve the Continuing Healthcare (CHC) process through digitisation?' discusses Lisa O'Neill , IEG4's CHC Specialist*
[Read More](https://blog.ieg4.com/insights/digital-chc-fuel-ics-change)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/digital-chc-fuel-ics-change#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [Health & Social care](https://blog.ieg4.com/insights/tag/health-social-care), [Continuing Healthcare](https://blog.ieg4.com/insights/tag/continuing-healthcare)
## [Improving the Citizen experience on your Website](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
Posted by [Matt Culpin](https://blog.ieg4.com/insights/author/matt-culpin) on Oct 26, 2022 6:07:56 PM
[-2.png) ](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
*`It's becoming a common theme that citizens have ‘Amazon-esque’ expectations when dealing with local government and that a 'golden record' - the thread of a citizen's data through multiple supplier's databases is what Councils are wanting to achieve...' discusses Matt Culpin, IEG4's Product Director *
[Read More](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/improving-the-citizen-experience-on-your-website#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess), [CMS](https://blog.ieg4.com/insights/tag/cms), [API Framework](https://blog.ieg4.com/insights/tag/api-framework), [golden record](https://blog.ieg4.com/insights/tag/golden-record)
## [Right To Buy - Complexity made simple with digital transformation](https://blog.ieg4.com/insights/right-to-buy)
Posted by [Jackie Gill](https://blog.ieg4.com/insights/author/jackie-gill) on Jan 31, 2022 10:28:11 AM
[ ](https://blog.ieg4.com/insights/right-to-buy)
*Enabling a digital approach in response to the Right to Buy scheme offers great potential to simplify the current complex and lengthy process - discusses Jackie Gill, IEG4’s Product Manager*
Right to Buy has been a pathway for people living in council-owned properties to purchase their homes since the scheme was passed in the 1980 Housing Act. It offers a more affordable house price and it has proven incredibly popular.
[Read More](https://blog.ieg4.com/insights/right-to-buy)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/right-to-buy#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [automation](https://blog.ieg4.com/insights/tag/automation), [lgaap](https://blog.ieg4.com/insights/tag/lgaap), [edesigner](https://blog.ieg4.com/insights/tag/edesigner)
## [Messaging Dinosaurs...](https://blog.ieg4.com/insights/messaging-dinosaurs)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Mar 3, 2021 2:00:00 PM
[ ](https://blog.ieg4.com/insights/messaging-dinosaurs)
John McMahon of IEG4 explains that not long ago, his teenage niece stated “email was for dinosaurs”. If correct, what are the implications for public sector customer services?
[Read More](https://blog.ieg4.com/insights/messaging-dinosaurs)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/messaging-dinosaurs#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [onevu](https://blog.ieg4.com/insights/tag/onevu), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [Public Services of the Future - What will they look like for Citizens?](https://blog.ieg4.com/insights/public-services-of-the-future)
Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Dec 2, 2020 10:54:00 AM
[.jpg) ](https://blog.ieg4.com/insights/public-services-of-the-future)
**Paul Tomlinson of IEG4 explains how the public sector will build on its ability to be agile and responsive with digital solutions, breaking down silos, using data and building only on those platforms that enable flexibility.**
[Read More](https://blog.ieg4.com/insights/public-services-of-the-future)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/public-services-of-the-future#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Collaboration - How We Promote Collaboration and Drive Innovation](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
Posted by [John Jervis](https://blog.ieg4.com/insights/author/john-jervis) on Oct 21, 2020 10:53:00 AM
[.jpg) ](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
**John Jervis of IEG4 explores that whatever the future looks like, councils will need to adopt a culture of ongoing iteration and a digital groundwork that enables innovation whilst encouraging collaboration**
[Read More](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/promote-collaboration-and-drive-innovation#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
## [Catalysts for Change: New Technologies Transforming Public Services](https://blog.ieg4.com/insights/catalysts-for-change)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Sep 15, 2020 10:53:00 AM
[-3.png) ](https://blog.ieg4.com/insights/catalysts-for-change)
**John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.**
[Read More](https://blog.ieg4.com/insights/catalysts-for-change)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/catalysts-for-change#comments-listing)
Topics: [digital local government](https://blog.ieg4.com/insights/tag/digital-local-government), [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [service design](https://blog.ieg4.com/insights/tag/service-design), [covid-19](https://blog.ieg4.com/insights/tag/covid-19)
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