IEG4 Insights

Like completing a crossword, sudoku or a puzzle, product management enables you to solve problems daily; and there’s an enormous sense of satisfaction in doing so.

Topics: digital transformation, software, blue badge

Industry voice: Transformation is about continual change, and needs versatile, flexible digital tools to deliver over the long term, writes John Jervis at IEG4

Topics: digital local government, digital transformation, software, service design, onevu

Technology should not operate in a vacuum. The best, most modern, customer-focused tech companies should want to integrate to as many different IT systems as possible - preferably without the potential 'drawn out' involvement of legacy back-office system providers - because what matters most is user experience. Doing what's right for the customer is more important than protecting the fiefdoms of software and IT suppliers.

Topics: digital local government, digital transformation, software, lgaap, service design, bluebadge

All councils do things. The same things, over and over again. What things? Well, they all:

Topics: digital local government, digital transformation, software, lgaap, service design

During the inaugural eDesigner (IEG4’s online forms builder) hackathon, one of the things that was heavily voted for by our users was the ability for citizens to report issues on a map. Indeed, by the end of the day we had a prototype created. As they say, location matters, and we felt this was an important function to add to eDesigner as a part of the personalisation strategy we have in our digital services. That is to say, the new Map functionality within eDesigner is very smart, but it is just one element of our strategy to provide personalisation around a user’s location - more on this in a future blog post.

Topics: digital local government, digital transformation, lgaap, personalisation, service design

Paul Tomlinson, CEO and Founder of IEG4 Limited, techUK Local Public Services Committee Chair, continues to argue that technology is not the inhibiting factor in the delivery of Place-based Care.  Rather, it’s politics, people and perfectionism that are stifling.

Topics: digital local government, digital transformation, Health & Social care

Paul Tomlinson, CEO and Founder of IEG4 Limited, TechUK Local Public Services Committee Chair, argues that technology is not the inhibiting factor in the delivery of Place-Based Care.  Rather, it’s politics, people and perfectionism that are stifling progress.

Topics: digital local government, digital transformation, Health & Social care

When it comes to the next generation of digital solutions for local government, providing predictive, proactive and personalised information will be key. You could call this the ‘three Ps’ for short or put simply, Digital 3.0. The outcome? A better customer experience and a reduced workload on the Council. But what do we mean by predictive, proactive and personalised?

After installing the iOS 12 beta this summer, I saw a notification alerting me that I should call into a conference call in 12 minutes. Whilst this in itself was not unusual, the fact that the call wasn’t in my calendar was. Puzzled, I skimmed through my emails and could see that there was one where I had been asked to join a call but I hadn’t been sent a meeting invite. Using AI to scan my emails, my phone then predicted that I might want to join this call. There was more to come. When I clicked the aforementioned notification, it dialled the number and inputted the obligatory eight-digit pin and # symbol too. My mind was blown.

Topics: digital local government, benefits, digital transformation, software, automation, revenues