In January of this year seven benefit assessors across three separate London councils took advantage of their roles to commit over £1m in benefit fraud.
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Topics: digital local government, digital transformation, software, service design, onevu
Industry voice: Transformation is about continual change, and needs versatile, flexible digital tools to deliver over the long term, writes John Jervis at IEG4
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Topics: digital local government, digital transformation, software, service design, onevu
Technology should not operate in a vacuum. The best, most modern, customer-focused tech companies should want to integrate to as many different IT systems as possible - preferably without the potential 'drawn out' involvement of legacy back-office system providers - because what matters most is user experience. Doing what's right for the customer is more important than protecting the fiefdoms of software and IT suppliers.
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Topics: digital local government, digital transformation, software, lgaap, service design, bluebadge
All councils do things. The same things, over and over again. What things? Well, they all:
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Topics: digital local government, digital transformation, software, lgaap, service design
During the inaugural eDesigner (IEG4’s online forms builder) hackathon, one of the things that was heavily voted for by our users was the ability for citizens to report issues on a map. Indeed, by the end of the day we had a prototype created. As they say, location matters, and we felt this was an important function to add to eDesigner as a part of the personalisation strategy we have in our digital services. That is to say, the new Map functionality within eDesigner is very smart, but it is just one element of our strategy to provide personalisation around a user’s location - more on this in a future blog post.
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Topics: digital local government, digital transformation, lgaap, personalisation, service design
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