---
title: IEG4 Insights | customerengagement (2)
description: customerengagement | (2)
---
[](https://www.ieg4.com/)
# IEG4 Insights
## [Taking Service Directories Mainstream](https://blog.ieg4.com/insights/taking-service-directories-mainstream)
Posted by [Paul Tomlinson](https://blog.ieg4.com/insights/author/paul-tomlinson) on Oct 18, 2019 1:53:21 PM
[.jpg) ](https://blog.ieg4.com/insights/taking-service-directories-mainstream)
### **We have our efforts upside down**
In a thought-provoking lecture, entitled ‘Social Services Are Broken. How Can We Fix Them?’, Hilary Cottam stated that around £250,000 is spent each year, on each of around 100,000 families within the UK. However, she highlighted that the £250,000 is not spent on the families themselves, but instead on the cost of running the support systems which have built-up around them.
[Read More](https://blog.ieg4.com/insights/taking-service-directories-mainstream)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/taking-service-directories-mainstream#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
## [Keeping Customers in the Loop](https://blog.ieg4.com/insights/keeping-customers-in-the-loop)
Posted by [John McMahon](https://blog.ieg4.com/insights/author/john-mcmahon) on Oct 18, 2019 10:50:38 AM
[ ](https://blog.ieg4.com/insights/keeping-customers-in-the-loop)
#### Keeping people digitally informed about services and providing them with the means to access these services, creates value for those organisations who do it well. It also creates the much-needed pull to encourage customers to keep returning to digital and to reinforce the digital channel as the preferred choice for interactions.
[Read More](https://blog.ieg4.com/insights/keeping-customers-in-the-loop)
0 Comments [Click here to read/write comments](https://blog.ieg4.com/insights/keeping-customers-in-the-loop#comments-listing)
Topics: [digital transformation](https://blog.ieg4.com/insights/tag/digital-transformation), [software](https://blog.ieg4.com/insights/tag/software), [onevu](https://blog.ieg4.com/insights/tag/onevu), [channel shift](https://blog.ieg4.com/insights/tag/channel-shift), [customerengagement](https://blog.ieg4.com/insights/tag/customerengagement), [citizenaccess](https://blog.ieg4.com/insights/tag/citizenaccess)
[Previous](https://blog.ieg4.com/insights/tag/customerengagement/page/1) [All posts](https://blog.ieg4.com/insights/all)
## Insights. Information. Innovation.
We don’t want you to miss out.
Sharing our thoughts, insights, experience and knowledge is what we do and we want you to be part of it. We also want to hear what you have to share.
Through our insights we hope to:
- Keep you updated
- Keep you interested
### Subscribe Here!
Enabling a digital society
##### Address
IEG4 Ltd.
Queens Court
Wilmslow Road
Alderley Edge
Cheshire
SK9 7QD
##### Phone
01625-900630
##### Email
info@ieg4.com
[Book a demo
.svg)](https://www.ieg4.com/contact-us)
© IEG4 Ltd 2023
[Terms of Use
](https://www.ieg4.com/terms-of-use)